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Privacy policy

Privacy Policy – Shopphi.in

Last Updated: 29 April 2026

1. Introduction

Welcome to Shopphi.in (“Platform”, “we”, “our”, “us”).
Shopphi.in is a multi-vendor e-commerce platform that enables various businesses—including grocery stores, restaurants, garment sellers, toy shops, electronics vendors, and other retailers—to list and sell their products/services to users.

We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws and regulations.

2. Information We Collect

2.1 Personal Information

When you use our Platform, we may collect the following:

  • Full Name
  • Mobile Number
  • Email Address
  • Delivery/Billing Address
  • Location Data (subject to your permission)

2.2 Vendor/Store Information

If you register as a vendor/store, we may collect:

  • Store Name
  • Business Address
  • Contact Details
  • Product/Service Listings
  • Tax/GST Details (if applicable)

2.3 Usage & Technical Information

  • Device type, operating system, and browser type
  • IP address
  • App usage data and interaction logs
  • Cookies and analytics data

3. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage user accounts
  • To enable vendor registration and store listings
  • To process orders, payments, and deliveries
  • To facilitate communication between users and vendors
  • To improve our Platform, services, and user experience
  • To provide customer support
  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent
  • Performance of a contract (e.g., order fulfillment)
  • Compliance with legal obligations
  • Legitimate business interests

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data in the following cases:

  • With Vendors/Stores: To process and fulfill your orders
  • With Service Providers: Including payment gateways, hosting providers, SMS/OTP providers, and analytics services
  • For Legal Compliance: When required by law, regulation, or government authority

6. Payment Information

We use secure third-party payment gateways to process transactions.
We do not store your debit/credit card details on our servers. All payment data is encrypted and processed in compliance with applicable security standards.

7. App Permissions and Usage

Our mobile application may request the following permissions:

  • Location: To provide accurate delivery services and nearby store listings
  • Storage/Media: To upload images (e.g., profile or product images)
  • Camera: To capture images directly from the app

These permissions are used strictly for functionality and are accessed only with your explicit consent.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze app and website usage
  • Improve our services

You may manage cookie preferences through your browser or device settings.

9. Data Security

We implement reasonable technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure.

10. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements

11. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Deactivate your account

12. Account Deletion and Data Removal

Users may request account deletion:

Upon receiving a valid request:

  • Your account will be deleted within [7–15 working days]
  • Your personal data will be permanently removed, except where retention is required for legal or compliance purposes

13. Third-Party Services

Our Platform may contain links or integrations with third-party services.
We are not responsible for the privacy practices of such third parties. Users are advised to review their privacy policies separately.

14. Children’s Privacy

Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.

15. Limitation of Liability (Marketplace Role)

Shopphi.in operates as a technology platform connecting users with independent vendors.
We are not directly responsible for:

  • Product quality
  • Delivery delays
  • Vendor disputes

Such responsibilities lie with the respective vendors.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on our Platform with an updated revision date.

17. Contact Information

For any questions, concerns, or grievances regarding this Privacy Policy, you may contact us:

18. Consent

By accessing or using Shopphi.in, you confirm that you have read, understood, and agreed to this Privacy Policy.